Help and Questions

We’re Here to Help You ❤️

At Kozhiada, we’ve been serving happiness since 1996.
If you have any questions about your order, delivery, or our crispy chicken hot pockets, you’ll find the answers below.

And if you still need help — just reach out. We’re happy to assist you.

About Kozhiada

What is Kozhiada?
Kozhiada is our signature Crispy Chicken Hot Pocket — golden and crunchy on the outside, juicy and flavorful on the inside. It’s freshly prepared using our traditional recipe.

Is Kozhiada made fresh?
Yes. Every order is prepared fresh after confirmation to ensure the best taste and quality.

Do you use preservatives?
No. We focus on fresh ingredients and authentic flavors.

Ordering & Delivery

How do I place an order?
Simply select your quantity, add to cart, and complete the checkout process online.

How long does delivery take?
Delivery time may vary based on your location, but we always aim to deliver your Kozhiada fresh.

Can I place bulk orders?
Yes! We accept bulk and party orders. Please contact us in advance for large quantities.

Do you offer Cash on Delivery?
Payment options may vary. You can see available methods at checkout.

Cancellations & Refunds

Can I cancel my order?
Please see our Return & Refund policy

What if I receive the wrong or damaged order?
Please see our Return & Refund policy

Storage & Serving

How should I consume Kozhiada?
Kozhiada tastes best when eaten fresh and hot.

Can I reheat it?
Yes. You can lightly reheat it in an oven or air fryer to restore crispiness. Avoid microwaving for long as it may soften the crust.